Return Policy

Need to Cancel?

No problem. Orders can be cancelled any time before they ship. Once shipped, items can only be returned if they arrive broken, damaged, or defective.

Something Wrong With Your Order?

Contact us within 7 days of delivery and we'll work with you to resolve it. We offer replacements and store credit only. We do not offer monetary refunds.

Broken, damaged, or defective item: We'll provide a prepaid return label at no cost to you. Once we receive and verify the item, we'll send a free replacement within 3 business days. If the item is out of stock, we'll offer a substitute of equal value or store credit. Please include photos of the item and packaging when you contact us.

Wrong item shipped: That's on us. We'll send a prepaid return label and ship the correct item as soon as your return is on its way. Please include a photo of the item you received when you contact us.

Missing items: We'll reship what's missing at no cost to you. Please include a photo of the contents you received when you contact us.

Electrical Equipment (Drills, Lamps, E-Files)

Electrical products are covered under the same replacement process for the first 7 days after delivery. After 7 days, warranty claims are handled directly by the manufacturer. Check the documentation that came with your product for details.

Returns on Opened or Used Products

Because our products are used in professional salon environments, we cannot accept returns on opened or used items for hygiene and safety reasons.

Questions?

Email: [email protected]
Phone: 949-829-2897